This review went from a 1 to a 5 star. How? Read on!!

I sometimes get buyer's remorse. Especially so, when my gut tells me to do one thing and then my head overrules my gut.

When I get something unpleasantly unexpected, out come both barrels!!

When I first got my watches I was bitterly disappointed; especially as they didn't work properly and the same manual came with both - it just set off all my alarms and I cursed myself for being a fool. Then I didn't get updates via customer care as quickly as I expected and that was like fuel to a fire - I went absolutely ballistic.

After a couple of days I got a call from a senior member of the organisation - owner level. He listened to everything I said, in detail, and worked with me over the next two days to completely understand my angst and problems.

We went through every function of each watch, testing together, I told him what I was seeing and he acknowledged the faults we found. He also acknowledged the issue with the manuals.

We have a solid plan of action now and I'm very satisfied. The person also told me about the history or their shop and brands and what they're hoping to do.

I finished our calls with a sense of reassurance and also a very firm feeling that this team is hell-bent on improving product quality, and putting a wrap of the very best possible customer-care around their offerings.

I feel safe now shopping from Swan & Edgar and I'm NOT the easiest person to convince.

Well done, S&E team. I'll certainly buy more from you.