Review of On the Beach


Rated 2 out of 5 stars

Horrible flight-booking system

We've just booked for 3 families individually to go away together next summer.
The prices were really good compared to other companies but the flight bookng system is a nightmare if you've never done it before and has ended up with 2 of the 3 familes losing the original Easyjet prices and being charged quite a bit more money.
OTB give you a link to Revolut with a pre-paid card to book your flights with Easyjet separately, once you have paid the deposit.
You then have to go to easyjet to book these, but what isn't obvious is that you can only use an Apple device to book your flights as it needs to link to ApplePay in order to use the pre-paid card and this has to be on the same device.
We spent over an hour trying to book our flights on laptops late last night and each time we got to payment, we just got an error code. Easyjet then increased the flight prices so the cost was not covered by the pre-paid card!!!
One of our party eventually managed to book last night by using an ipad but the rest of us have had to resort to losing the £24 per person saving and paying OnTheBeach to book them for us as the voucher didn't cover the increased flight prices. The flights are also still higher than what we were quoted when we booked.
The system is really not user friendly and these steps should be clearly described in the booking cofirmation email. If they had been we would have had the flights booked within 5 minutes at the original prices!
If you book with this company and have to do your flights separately, make sure you do everything on the same Apple device.

August 8, 2025
Unprompted review

Reply from On the Beach

Hi there.

Thank you for your feedback. We appreciate you bringing this to our attention.

We're sorry that the flight booking process caused difficulties and that some families incurred additional costs. We'll review how the information is presented to ensure clarity, especially regarding device compatibility. We aim to make the booking experience smoother for everyone.

On The Beach