AmeriGas is not civic minded, does not care about its longstanding customers. When they went to a centralized system, the quality of the firm went down, they have no technicians to service the equipment that people purchased from them, and have flaky people handling their consumer advocacy department. I have not had hot water in weeks because AmeriGas has not filled up my tank and it is below 16 percent so I had to put everything on pilot. Usually, AmeriGas refills the tank when it gets to 30 percent.

AmeriGas refuses to put me on budget billing for the summer due to their criteria. I have a seasonal job with less work hours during the summer, so I cannot pay up front during the summer. I paid up front for more than 26 years plus paid for furnaces and when they did maintenance of the equipment I purchased over the years. I used HEAP the past two years since becoming a senior. They have always gotten paid. Now, they will not even put a minimum amount of 100 gallons in the tank and bill me, budget bill me. Since it is their AmeriGas tank, another propane company will not refill the tank. AmeriGas has 100 dollars in my account, and they will not fill my tank with 100 dollars of propane because it is below the minimum that would be around 238 dollars more.

I am a senior with several chronic conditions, and it is difficult to become healthy with such abusive companies and lack of social services. HEAP emergency payments is not open because of missing funds and DOGE. How is this basic civility or decency in society?

This has gone on since May, and the AmeriGas Consumer Advocacy department has done nothing to help the matter and they only called me and emailed me because I sent a complaint about AmeriGas to the NYS governor's office, but so far my propane is not scheduled to be delivered.

I had planned to pay in advance but my federal tax refund is late. I should be receiving unemployment benefits because I am working less hours during the summer, but they have not fully processed my claim even though I filed at the end of June. Here it is August--no federal tax refund yet, no unemployment benefits yet...no hot water.