Withheld $41 for 17 Months — No Replies, No Excuse
I’ve been a loyal PokerStars customer for over 20 years, and I’m appalled by how I’ve been treated.
I have been trying to withdraw just $41 since March 2024. I provided every document they requested, including a valid utility bill showing my name and address. I even re-sent my bank details in August 2025.
They claimed the document was "edited" without evidence and have now gone completely silent — ignoring my emails, my request for a “Final Decision” for IBAS.
PokerStars' refusal to release $41, after 17 months and full compliance, is not just unethical — it is cruel.
I have submitted a complaint to IBAS and will be escalating to the UK Gambling Commission.
This used to be a platform I trusted. After 20 years, it’s shocking that they would treat a long-time customer with such contempt.
Avoid them. Their systems are broken, and their support is unresponsive.
Reply from PokerStars
Hello. Thank you for your review. We are sorry to hear about the issue you are experiencing with the withdrawal of your funds and would like to help you. Unfortunately, we are unable to assist you through this channel. However, our team is always available via live chat and will be happy to look into your case. You can also reach out to us in our official social media channels: Facebook, X, and Instagram. We greatly appreciate your patience and cooperation.