Ordered filter for a party.. Needed next day delivery.. Found these guys.. Double checked would be next day.. Yup, order before 3.45pm for next day delivery.. Fabulous.. Paid the £5.90.. Didn’t arrive next day.. It was super frustrating as we had done a jus up of the hot tub ready for a party, binned the old filter thinking we had one, which we didn’t, I couldn’t get one locally, so really relied on a next day delivery service.. I decided to request a refund for the next day delivery.. The response…. “I’m really sorry to hear that your filter didn’t arrive in time for your party—I completely understand how frustrating that must have been.
The parcel was dispatched from our website on the same day you placed the order and was sent via the courier service you selected at checkout. As we fulfilled our dispatch commitment, and the courier service was paid for at the time of ordering, we’re unfortunately unable to refund the postage.
That said, I do appreciate your situation, and I’m genuinely sorry for the inconvenience caused by the delivery delay.” Aka. Sorry not sorry.. You selected that courier.. Your problem.. Not ours.. I mean it’s only £6, but it’s the principle of it, whether it be your fault or not, it’s a service you are offering on your website, at a cost to your customers, not yourselves.. As hot tub owners there’s always chemicals, equipment, services we need.. I absolutely will never use these guys for any of it..