I placed an order via "Vinted" and it was coming via "EVRi" to my local pick up point. This morning at 08:15 I was notified that my parcel was out for delivery and to be taken to my chosen pickup point. This was on 31/07/2025 so as ever I let this take it's course, and I waited and I waited, and I waited by 17:00 I checked the status, but by this time it had been out for 10 hours on the van. When I checked the status, it was telling me there was an issue and my item was at the depot waiting to be sent out. So one moment it's on the van being sent to my pickup point next moment it's at the depot.....So which is it? I'd like to add this is NOT the first second or third time this has happened to me and that's not including when they picked an item up from a sellers drop of point for the driver to pickup, somehow lost my parcel. Did EVRi care .... No they didn't, and this was a Christmas present for my wife last year 2024. So what baffles me is how can a driver pickup an item then suddenly lose it?? For a delivery company they are truly a disgrace, unfortunately when I purchase anything and I have no option of having it delivered by EVRi from the sellers end I'm dreading each day of will it arrive safely, customers should NOT be put in that situation. EVRi seriously need to get their customer service act into motion and employ reasonable drivers who will fulfill their duties or EVRi should NOT say "It's out for delivery" when it's still at the depot, basically lying to their customers.