Just terrible. I wish I'd done some research before booking, but I used a price comparison site so assumed the vendors were all kosher. Not so, EZ Drive use all kinds of techniques to scam people out of their cash in the hope you cba to get a refund or have forgotten they're holding a large deposit. They have operated under numerous names in the past, so when things get hot, they dissolve the company and start again with a new one, leaving creditors out of pocket. With this in mind avoid the small claims procedure and get your bank to reverse the payment - refer them to posts online about whichever con trick they diddled you with.