Booked a tour. Was supposed to be collected at 7:45. Got a message at 7:57 to save driver was here. Got on only bus available outside the hotel and we were only passengers waiting. Bus was also unmarked. So had no reason to think that it wasn’t our bus. Driver also asked our name. After 20 minutes he said we were on wrong bus. Not our fault but GetYourGuide won’t refund £277 we spent. Terrible service. First time we used them before and will be the last. Will stick with Viator. If chargeback dispute doesn’t work will be taking them to small claims court.