Boiler safe for another year…
It's taken over a year to get my boiler serviced first time it was cancelled without me knowing then I had to rebook it and had to wait 2 months to finally get my boiler serviced today (24/07/25) Adam my engineer was brilliant that I cannot fault, very professional. Yet my appointment was between 8-1 and sadly that didn't happen, for whatever reason and no fault of my engineer he was 15 minutes late, which I had to cancel my asthma clinic appointment as things at my home were running late. Should the engineer had been on time I'd have made my appointment. But my boiler was checked and everything is working perfectly. So I'm happy on that side of things
Reply from British Gas
Hi Grahame, thank you for taking the time to leave a review.
I'm sorry to hear that you're not happy with your HomeCare renewal. HomeCare is an insurance product so like other insurance products, the price can change each year depending on a number of factors.
Everyone gets an initial price for the first year and then a renewal price each year after that.
If you'd like to discuss this further, please send a DM to @britishgashelp on X (previously known as Twitter) or a PM on Facebook using https://m.me/britishgas & include #Trustpilot, include your full name, address & DoB.
One of my colleagues will get back to you.
If you don't have access to do this, you can use the webchat option via the website or app. Thanks, -Sukhi