After trying to discuss my problem with the “robot” voice I was passed to Julia. Julia was very understanding when I told her of our previous difficulty. We purchased a “smart” toilet some 5 years ago at an exhibition. The machine worked very well but leaked and our plumber found the leak in a component but the company has closed and we have been unable to resource a replacement. Julia was very understanding and did everything to reassure us that Homary could supply any issue with your product.