***Update The reply below from Evri is obviously just for the public eye here, because calling that number leads to the same complete lack of update, information or response.
Maybe they should employ more people to actually handle queries rather than provide disingenuous replies to bad public reviews?
End of update ***

I recommend you ask vendors not use this company. The “tracking” is a joke (basically we’ve got it, it’s out for delivery, and you’ve got it) and the customer service is a joke.

My expected package has been shown as “delayed” until “next working day” since Wednesday morning. The tracking has shown no updates since then.

I used the robot chat Help and have been awaiting its promised call from a human for nearly 24 hours. The bot adds no value to me the customer. It just saves them having to deal with valid customer queries about their poor service.