The most disgraceful customer service on the planet. Airbnb may have a good looking website, but scratch beneath the surface and you will discover a company which outsources its entire customer service to telemarkers in the Phillipines who read from scripts and NEVER side with the customer. This is a corrupt, money grabbing business which charges high fees and gives you nothing back. Its outrageous that a US based firm has non existent customer service and send customers to remote call centres in the Phillipines.