told me the product was in stock. placed my order and waited nearly two months for delivery
June 16, 2025
Reply from US Fireplace Store
Thank you for your feedback, and we sincerely apologize for the frustration caused by the delay in your order. We understand how disappointing it is to be told a product is in stock, only to experience a lengthy wait for delivery.
This situation does not reflect the level of transparency and service we strive to provide. We are actively working to improve how we communicate product availability to ensure our customers receive accurate and timely information.
We truly appreciate your patience and regret the inconvenience this caused. If there’s anything we can do to assist you further or make things right, please don’t hesitate to reach out.