Hello, El houcine,

We are very sorry for the inconvenience and waiting. We are well aware of the importance of timely delivery and fully understand your dissatisfaction. We attach great importance to every customer's order and do our best to ensure timely delivery.

At present, we cannot directly query your order. Can you please provide the order number or relevant information? You can contact us in the following ways:

Email: molly@duotts.com

Local service hotline in France: +48 570 700 789

In addition, we would like to point out that our goods have been delayed recently due to the special situation of Greek employees' strike, and this incident has also affected the delivery of many other brands.

We are deeply sorry for this inconvenience. Please rest assured that we are actively coordinating with the logistics team and tracking the order status to ensure that the problem is resolved for you as soon as possible.

Thank you again for your patience and understanding, and look forward to hearing from you. 💌💐

DUOTTS Customer Support Team