Shockingly Bad Quality!!!!
If I could give no stars I would!!
Our new three piece suite (Casola in upgraded leather) and it looked years old within 2 weeks! We contacted ScS who sent someone out to look at it, they said it was settlement and that 'puddling' is normal, he offered to put 2 inches of extra padding in so the leather did not look so stretched. We declined this as the suite was only 2 weeks old and only had light use.
We have been trying to get them to take it back to get a refund, but they say it is not a manufacturing fault. I strongly advise you to not use this company, the ScS customer service is a disgrace and quality is shockingly awful!!
Reply from ScS Sofas
Good Morning Hilary,
Thank you for taking the time to leave us your review.
Sorry to hear about the issues you have been facing however as you stated no faults were discovered by a technician when they attended to inspect the goods so you were provided details for the furniture ombudsman, if you are still unhappy we would advise you to raise a complaint with them.
Many thanks,
Josh - ScS Social Media Team.