THI installed our orangery 8 years ago
THI installed our orangery 8 years ago. We have had little problems with it. Recently 3 issues developed. Damage to the finial, leaking down pipe and a security window latch that wouldn’t secure. THI’s operatives turned up when they said they would, the defects were resolved with no quibble and THI chased around to find the right part to replace the broken finial support. In other words it was a proper repair not a “patch up”.
Reply from Tyneside Home Improvements
Hello Andy,
Thank you so much for your kind review.
We’re really pleased we could resolve the recent issues quickly and properly — tracking down the correct finial part and making a full repair, not just a temporary fix.
That’s exactly what our 10-year guarantee is there for: peace of mind and reliable aftercare when you need it.
We appreciate the feedback, and we’re always here if you need anything else in the future.
Best regards,
The Tyneside Home Improvements Team