I ordered an item in May 2025, I was told it was a factory item. Sohars called me back and told me the part would be shipped the end of June 2026. I called Sohars the middle of June and they told me, that the factory had the item in stock. So I said" Well get it, I already paid for it".
I called June 24th, 2025 and was told mid July.
Such great customer service.