Global Pass mechanism NON FUNCTIONAL
The Global Pass mechanism DOES NOT WORK.
To add passenger 2, to book trains, to reserve seats ALL HAD TO BE DONE SEPARATELY - costing far more than it should have.
The kindness of strangers helping with luggage as two 76 year olds struggled with sticks, luggage & steps up & down was heartwarming. But does it have to be so complicated to get any of the tech to work??? We must have spent 6 hours booking journeys & seats - None of which would the Pass actually "adopt" as advertised.
Reply from Interrail
Dear Julia,
We’re very sorry to hear about the difficulties you experienced. It’s disappointing that the Global Pass mechanism didn’t work as smoothly as expected and that you had to book trains and seats separately. Travelling can already be stressful, especially when assistance is needed, and we appreciate you telling us about your experience.
Please do contact our Customer Service team, as we’d like to look into this further and help resolve any lingering issues. Thank you for bringing this to our attention.
Kind regards,
Isa
Social Care Specialist
Interrail