your website said the product was in
your website said the product was in stock when i placed the order then for some reason 4-6 weeks for you to send it. if the the 4-6 weeks was known i might have ordered it anyway but i feel there is a lack of transparency was unacceptable
Reply from US Fireplace Store
Thank you for your feedback, and we’re truly sorry for the frustration and confusion caused by the delay in your order. We understand how important transparency is when making a purchase decision, and we apologize if our communication didn’t meet your expectations.
To help us look into this further and provide you with a clearer update, could you please share your order number with us? Once we have that information, we’ll be able to check your order and provide more details.
Thank you for bringing this to our attention — we really appreciate the opportunity to make things right.