Not refunding cancelled fligth and no way to contact them.
Our flight was cancelled on March 21st 2025 due to the fires next to Heathrow. We were put on a really shitty 12 hour travel time from London to Stockholm the next day, with layover in Copenhagen. We declined and cancelled this trip, booked another flight from Stansted. I got 2 confirmation emails that it was cancelled and the site confirmed it. I still haven't heard anything from SAS, nor have they refunded me.
I've tried their chat, which does not redirect you to a human no matter how hard you try, it actually ends up breaking itself. I have been in their looooong phone line many times now, without ever getting to a human. After a long wait I always get disconnected. I have tried putting in a claim form to SAS, but have had no response on that either.

I have now had to escalate my case to CAA for help.