To returning their item if you outside Germany is very difficult. Took many emails and reminders to get info for custom. They also lied about refund without return , but didn’t refund . Lost 2 weeks, before noticed that refund wasn’t issued . Contacted them again and they said - representative was not correct and I need to send goods back. Will see if they issue the refund overall 2 weeks lost on waiting refund, and 3 weeks on getting info for customs