Review of Virgin Money UK


Rated 1 out of 5 stars

Beyond hopeless

Can't order online due to an issue, can't use a link, phone call dropped to phone banking, 2 hours now wasted to do literally nothing, am on perpetual hold - d spike to 6 agents, 2 in fraud, not good enough!!!!!!!!!!!!

May 22, 2025
Unprompted review

Reply from Virgin Money UK

Hi Keith, thanks for bringing this to our attention.

We're sorry to hear that you've been having some issues with your Account.

If you've needed to chat with our Fraud team, it looks like the transaction is flagging on our system.

If you're calling for a Credit Card, the direct number is 0800 028 6743, they’re available 24/7.

For our M Plus Current Account, it's 0800 121 7365, they're available 24/7.

The Fraud team will then be able to investigate this further and get your Account back up and running.

Thanks, Virgin Money

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