WOW! That's all I can say. The response seen below speaks volumes to the issue I reported here. They have no phone number listed anywhere but this reply suggests I phone them and despite my many attempts to resolve the matter via emails, they have done NOTHING. To add to my frustration, their response is a standard reply "call us and repeat all you already did so we can frustrate you MORE.

I've been a loyal Bitdefender customer for several years. While the software itself has mostly worked well, support was never their strong suit. Because I rarely needed assistance, I overlooked the slow responses — until now.

It’s been over 4 months since I contacted support about a single issue. Despite repeated follow-ups, all I’ve received are occasional apologies for the delay — no real help, no resolution. There’s no phone number to reach a person, and their ticket system has been nothing but frustrating.

To make matters worse, they more than doubled the subscription price this year, without offering any improvement in service. I didn’t renew my subscription and, unless they finally resolve this in the next few days, I’ll be taking my business elsewhere this week.

Support should be a basic part of any paid service — especially at this price point. Bitdefender has lost my trust.