Hi Wayne,

We're sorry to hear you weren't aware of our renewals.

Due to the nature of the treatment, we want to ensure a consistent use of the products and no interruptions to your journey. For this reason, we run on a subscription-based model.

We understand life can sometimes get busy and you may forget to manage the subscription - for this reason, we do offer reminder emails to allow you time to decide whether you need to make any changes to the details on your account, or simply cancel altogether.

We appreciate your feedback and will continue to do our best to improve the service.

Many thanks,
The Sons Team