Update to my review. These scammers said I hadn't responded requesting return labels within the 30-day period following delivery. LIE: I did I responded 13 days later on the 27th of December, however they now claim never to have received my email LIE. I even sent them a copy. They used ads now banned in the UK, to sell heaters Trading Standards deem dangerous to lure in a 75 year old with dementia to order hundreds of pounds worth of them, then offered an amazing discount but still too much and WRONG. I urge all of you to ignore all the FAKE reviews.... These are criminal scam merchants who prey on the vulnerable and I for one hope they get either get caught or worse for the anguish they have caused. Lithuania: where corruption reigns supreme and this scum get away with it.