Wellheater Reviews 391

I just ordered 1 heater but invoice is showing 4 heaters (and the price of 4 heaters)
As soon as email confirmation came through,(within seconds) I contacted them to say order is wrong. They claim it's already been processed and I cannot change it.
I've now been scammed out of £168
DO NOT BUY FROM THIS COMPANY

I received two heaters earlier today.

They are of poor quality! I plugged one in and within two minutes it was smelling of burning and VERY hot.

I disconnected it and had to wait ten minutes before it was cool enough to remove for the house.

I suspect the refund of about £110 will prove problematic.

Do NOT buy!!!!

UPDATE October 14th

I complained to PayPal and received a full refund within 2 hours.

May I suggest other people do the same?

They offered first a 25% refund and told me to keep the heaters which I refused. Then a 50% refund - I refused that - Then a 75% refund, which I also refused. I then contacted PayPal.....

Appalling company with which to deal.

DON'T!!!!!

SCAM ALERT £5000 stolen from this company.
I was conned by this company and their very clever advertising techniques. After agreeing to a couple of their special offers and verifying the amount in my app. Around £5000 pounds was stolen out of my account. The amount they should have taken was £242.25 out of my account. The email address I used to ask complain and ask for my money back does not exist. PLEASE PLEASE DO NOT USE THIS COMPANY. After researching this company is located somewhere in Lithuania.

With in 2 minutes of placing an order I tried to cancel , but was told item had already been dispatched , please be very careful of this company , con artist 🧑‍🎨
In fairness they replied asking for the order number, I ve emailed them and today they’ve said because I’ve not replied we are assuming it’s been resolved , case closed 🤷‍♂️🤷‍♂️

The heater is inefficient and a complete waste of money. I plugged it into my bathroom set it to high heat and even after 2 hours I couldn’t feel a change in temperature of the small room

If I could give this zero stars I would.

Buyer beware! Crappy product, automated responses, PayPal virtually wipe their hands of any assistance because the company sent the product so you can’t say you never received it. Just a really shit all round experience with zero customer service (all automated frustrating responses)… I got sucked in big time and bought 3 heaters when I only meant to buy one, but there was no option to review your purchase before it took my money, I think PayPal need to take some accountability for allowing them to use PayPal as a payment option for such a shady company. I draw a line under it and figure I’ve learned my lesson, don’t buy off Facebook!!

Ordered the heaters when trying to save on energy costs. As soon as I had made the order, I checked google and found the company sold poor quality products, poor reviews and in some cases reported as a scam. I contacted Wellheater within 40 minutes of my order being made, and they stated the product was ready to ship and could not be recalled. Products arrived in damaged, obviously pre-opened and re-packaged boxes. Their terms state the products must be returned at customer expense in unopened and undamaged boxes, so I imagine if I pay to return them a refund will be refused. Their automated email responses offer a 25% refund if you keep the product. I am going to contact my credit card company to report, as PayPal also settled my claims in favour of the seller. Do not buy!

Scam from start to finish. Item is not safe to use in Australia nor does it work. The 30day warranty is only if you dont open the packaging?!?!? It takes weeks to arrive. The adapter plug provided is not safe nor usable for the specifications of the heater and to purchase a massive converter where and how would that fit or work for a wall heater, its totally unusable.Paypal not much help either all hiding behind 30days, buy the time you consult a professional, shop and work out what it would take to get it to work safely in Australia which is not possible for a plug and play heater. I will try the bank next. TOTAL SCAM. Company sends friendly response on trust pilot like they are willing to help however I emailed them prior to this review and they just stated you can only return it if its unopened and the 30 days should be irrelevent to selling it when it will not work in Australia in the first place. I requested and refund and they refused.

Im so very angry with this company. I have been trying to return my 3 heaters that are unused. I've tried emailing them numerous times but all I have been offered is 25 percent refund. I said no and now no reply. This company has ripped me off $180. One star is being nice. If I could give a minus I definitely would. Don't waste your money.

It's incredible what lengths this evil company will go, to unethically secure your money. Imagine if they dedicated that effort into a better product and actually helping people?

Prior to scamming people with Wellheater they did the same thing under the brand name of Lumi heater, which makes me wonder what alias they'll transform their sliminess into next, to scam their next batch of customers. It's clear they take as much cash as they can then once they're exposed by a mass of unsatisfied customers they up and disappear set up a different name.

They make the return process a labyrinth of cluttered emails and dodgy IT moves, they change email recipients to dead email addresses, rejecting emails after specific time frames, then close the email chain of you don't reply quick enough to where you will have to start the entire process all over again. I believe they try to do this to delay the 30 day refund and then argue that you've exceeded the time period for a return, really sleazy filibuster type move. It's obvious they have no intention of giving you your money back, congratulations doing Satan's work.

Also not an Australian company, they're based in Lithuania, fake reviews on their website, even have strategically placed images of New York Post, Wall Street Journal and NBC, technically not illegal but do it to imply they've been endorsed by these renowned companies to trick the consumer that this is a reliable product when they're not. Make the best decision you could make today and stay far away from this company, warn anyone else thinking about purchasing.

Total rubbish. Don't heat at all and a complete waste of money. Don't bother purchasing.

Edit - customer care are appalling. Refusing to issue refund and keep offering partial refunds to avoid accepting a return and refunding in full. Avoid!!

This heater is a piece of junk .dose not do what they say it does remote works up to 1 meter away.dont buy it

I ordered a heater in June, 2 months on and I’m still waiting for my delivery. I’ve been emailing the company, going back and forth, I still haven’t got a tracking order. Winter is almost behind us, I had no idea it’d takes ages to get it. The support team seems to be in Lithuania so can’t even get a straight answer re delivery. I tried to cancel order but they say “product left warehouse and we cannot do anything. You can return product if you change your mind.” I can’t imagine how difficult process that might be if I even can’t get the product. The worse experience I’ve ever had!!!!!!

I ordered 4 heaters when they arrived one popped and smoked and blew the house fuse, I have not plugged them in since, I have sent emails to this scam company a number of times and record no reply DO NOT BUY THESE HEATERS

Update: After posting in here 24 hours ago, I now have a received a full refund for the item that was returned to their office in Sydney, 6 weeks ago. Be persistent, they did respond, as promised.
**Previous message: My mother was looking at this heater, and then unexpectantly it was ordered through PayPal, before she knew what had happened. I cancelled the order within 2 hours through Paypal. They received the payment, and the heater did eventually arrive. It has been a constant communication nightmare, Eventually I was given an address to return the heater for a full refund in Sydney. Needless to say, we returned the item and still no refund. 6 weeks later. Unfortunately the case is now closed through PayPal because they delayed every step of the process. We returned the heater, and no communication or refund since. They do not have a valid email address to contact them, that is not in Lithuania, and is responded to.

DONT BUY THIS. I was TRICKEDinto 2 units at sale.You need to put your hands close as the image IN THEIR ADVERTISING just to feel it at full setting

Unfortunately one is confronted with a cheap product, badly rapped, the boxes one receives are damaged, the product itself is bulky inconvenient, makes a lot of noise, and sometimes works most of the time. While wanting to return this product one is offered 25 %, 50 % than 75 % of the sales price.
The items have to be returned unused, undamaged.
Fascinating how on earth is that going to work.
I forwarded this issue to ACCC and reported it as a scam. Hope that'll helps

The heather absolutely does not warm up the room. After 2-3 hours the room was still cold.
Do not waste your money you will regret it.

Very bad online shopping. I didn't receive the order for a month, and there was no information until I complained to PayPal. The item was not as good as described in the advertisement. Its quality is very poor. When the machine starts working, it will emit a very bad smell of burnt glue, which will make you uncomfortable and dizzy. Moreover, its heat coverage area is very small, which is not what is described in the well heater advertisement. Very disappointed.

“Wellheater” is a well-organised company scamming people trying to save on their energy costs through false advertising. The products are cheap, Chinese-made junk that arrive after multiple weeks of waiting in a crushed box. So disappointed, I hope this review helps someone before the same happens to them. Zero stars.