I never used this app and was still…
I never used this app and was still charged for a subscription I didn’t authorize. I reached out to their support team, expecting a simple refund, but they were completely unhelpful and refused to return my money.
The customer service experience was frustrating and dismissive, and the fact that they keep your money even if you don't use the app says everything. Be careful — once they get your payment info, you're stuck.
Save yourself the headache and avoid this app altogether.
Reply from Effecto.app
Dear Cecilia,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration you've experienced. We understand how upsetting it is to be charged for a subscription you didn’t authorize, and we take these concerns seriously. Please know that we are actively working to improve both our customer service and subscription processes to ensure a better experience moving forward.
If you would like to resolve this issue, please reach out to us at help@effecto.app, and kindly include your account email and order number (if possible), so we can investigate and address your concerns directly.
Sincerely,
Effecto Team