Order lost in post but re-sent
I ordered a pair of rose pruning gauntlets which didn’t arrive, although the packaging was delivered! I phoned and explained and was advised that they would be in the post within the next 3-7 working days. They didn’t arrive in that time, so I phoned again and spoke to another advisor. The gauntlets arrived safely within 3 days. Really impressive service. Thank you.
Reply from David Austin® Roses
Dear, Elspeth,
Thank you so much for your kind review.
We’re sorry for the delay in receiving your rose pruning gauntlets, but we’re pleased to hear that once the issue was addressed, they arrived safely.
We always aim to provide timely and helpful service, and it’s great to know that our team was able to resolve the matter quickly.
We truly appreciate your understanding and patience throughout the process.
If you need anything else, please don’t hesitate to get in touch,
Kind regards,
Tyla