Terrible customer service, mediocre website
I am fed up with this brokerage company. It is so hard to find any reliable help info on their website. Their trading options are limited, not giving any details about the delta, gamma etc (the Greeks in options). Their customer service is terrible. They don't have knowledgable people on the phone. You ask them a question about your account and options and they put you on hold to check with the back office, then they came back as a message relayer. If you ask a follow up question, they again have to put you on hold and check with back office. Today I was on hold for almost half and hour and then the call got hung up automatically. I am so done with them. I am moving my account somewhere else.
March 4, 2025
Unprompted review