Hi hwicky,

Thank you for your review, I'm sorry to hear of your experience, it sounds like your shipment is currently under investigation with our priority team.

There are a number of reasons why an item may not track as anticipated, should it be required, we have a robust investigation process that allows us to follow this matter up with our courier partner. We understand the delicate nature of situations such as these and work diligently with our courier partner whilst the investigation is carried out.

To allow me to review your experience in further detail and make the team aware that you've submitted a review, could you please respond via Trustpilot with your order number.

Thanks,
Darren
Send My Bag