Anyone who’d like to complain about Link Parking’s mis conduct the process is this:

You have to make a formal complaint to
Link Parking, PO Box 36, Martock, Somerset, TA12 6WL
They have an email address but I can’t put on here.

If you are not happy with the outcome, you can make an account and complain via their accreditors website IPC (International Parking Community).

If still not happy you can take to Trading Standards or the ombudsman.

It’ll also be worth finding out who the land owners are where they operate and send them a complaint also.

The more complaints the accreditors and land owners receive, the more they’ll have to take it seriously and investigate. With any luck they’ll lose their contracts because they need shutting down entirely.

THEY ARE CON ARTISTS

I hope this helps others pursue complaints against this awful company.

I have never in my life received such awful customer service. Called to question why my PCN had been sent to Debt collectors, having never received a response and I was met with verbal abuse by the ‘manager’. Refused to give me his name, but assured me ALL calls were recorded. Then tried to gaslight me in claiming I was rude first (which absolutely did not happen). Didn’t know my name or details but was absolutely sure that debt collectors would have all evidence to obtain money. How would they know without looking into my PCN number or anything?

Have spoken to other residents in my area who have appealed, had no reply but they get debt collection letters months later. As well as other scrupulous behaviour from this company, including receiving tickets when parked in their own bays, tickets outside of restriction times and rude, aggressive and dismissive behaviour from their call centre staff - believed to solely be the owner and his wife.

Made a formal complaint in writing and made a Subject Access Request to have the recordings sent to me. Funny enough, I received a response to my complaints letter, just not to my appeal.
The reply to my complaint was one sentence ‘We do not record all calls therefore do not have the calls you stated were made’
No acknowledgment whatsoever of my complaint about the rude service of received.

How convenient!

But I’m not stopping there, they messed with the wrong person.