Review of Temu


Rated 1 out of 5 stars

Stressful shopping

Stressful shopping in this website.
It was their logistics EVRI who messed up badly due to their delivery failures and when complained to TEMU they will not believe the customers!
EVRI delivered to wrong address hence the parcel was missing/stolen.Escalated to EVRI and TEMU several times but complete waste of time and energy because completely ignored by both!
My only advice is if you shop with TEMU please just use the COLLECT service rather than delivering it to the customer address because in the event that the parcel is missing or stolen you will be denied of a refund !
EVRI will just provide a picture which is not reliable because the courier can easily take a picture either the courier will steal it themselves or can be taken by somebody else after leaving the parcel in any place unsafely!
The stress is not worth it!

February 13, 2025
Unprompted review

Reply from Temu

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

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