Misleading ticket benefits and rude customer service
You'd expect that booking premium "flex" tickets with a Norwegian airline, on a route entirely within Norway, where the advertised benefits of that specific ticket & route are "Fast Track and Lounge Access" would give you access to a lounge - at least in Oslo, the biggest airport on the route.
But no, they don't - and you only discover that Wideroe don't have any lounges anywhere in Norway if you dig deep into the FAQ pages on their website, or complain on their chat service. With a 3+ hour wait at Oslo, we tried enquiring over Wideroe's chat and were abruptly cut off with "if you're not going to ask me any more questions I'm ending this chat now".. "clunk". Thanks Wideroe for your friendly service..
January 22, 2025
Unprompted review