Horrible customer service
Horrible customer service. My account was suspended for 30 days with no information provided on the reason why- besides a "chargeback." Literally contacted my bank and they have no documentation of a chargeback from StockX. Despite all of this- I cannot do ANYTHING for 30 days due to their incompetence. Worst company I have ever dealt with.
UPDATE TO THEIR RESPONSE- they have provided no transparency on the issue. I have begged to pay them to quickly resolve the issue, and they refuse saying I have to wait 30 days. WHAT COMPANY DOES THIS?? After being loyal member that has spent a good amount of money on their site- I will wait the 30 days, pay, then delete my account. I don't do business with an unprofessional company that waste customer's time.
Reply from StockX
Hello there, Jesse! Thank you for sharing your feedback with us. It is highly appreciated!
We understand your frustration with the recent suspension of your account. We strive to provide excellent customer service and are committed to resolving any issues you may encounter. We sincerely apologize for the inconvenience this has caused.
We are aware that account suspensions can be frustrating, especially when the reason is unclear. If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX