I cannot express how terrible my experience with Ultimo Electronics has been. I purchased an Apple Watch that was described as “excellent condition.” When it arrived, it had scratches all over it. Naturally, I returned it expecting a replacement that matched their description. However, the second watch they sent was even worse deeper scratches, more damage, and clearly not “excellent” by any standard.

It’s beyond clear that this company has zero quality control, doesn’t care about its customers, and is completely unreliable. Their “excellent condition” is a complete joke, bordering on false advertising. It feels like they’re just recycling substandard products and hoping customers won’t notice.

To make matters worse, their customer service is a nightmare to deal with. This whole ordeal has wasted so much of my time and energy. I’ve now decided to return the item for a full refund, and if they don’t comply, I will not hesitate to take legal action.

Please don’t make the same mistake I did. Save yourself the frustration and buy from a reputable seller instead such as backmarket. I will never buy from Ultimo Electronics again, and I strongly urge you to avoid them at all costs.

Zero stars if I could.