Tried to log in online to check on all my pre-orders from since mid last year, that they will only cancel for store credits. Couldn't remember my password so clicked for a reset link, none received. Emailed (as per website's advice), no replies. Started a chat, no replies. Called and talked to Chris and was quickly reminded why I stopped shopping here. Very rude, and the tone and sarcasm is just awful! Why is it so hard for this company to be pleasant and polite?

An hour ago, as I'm writing this, still no emails no responses for the password reset. Well, as Chris said, all I need to do is be patient; be patient for days or weeks, i have no clue because they wouldn't care to tell you or try to come up with a solution asap.