Hi Numbaone,

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it can be when a product doesn’t meet expectations, and we’re truly sorry if your emails were not responded to in a timely manner.

At The Z Fold Case, we take customer satisfaction seriously and have proudly served over 20,000 happy customers in the Z Fold community. We are always working to improve both our products and support services.

Please reach out to us again at contact@thezfoldcase.com, and we will prioritize your case immediately. If your item is defective or not holding the phone properly, we’re happy to offer a replacement or refund to ensure your satisfaction.

We truly appreciate your patience and the opportunity to make this right for you. Looking forward to assisting you soon!

Best regards,
Emma Lopew
Customer Support Manager
The Z Fold Case Team
thezfoldcase.com