Ordered a water Purification system…
Ordered a water Purification system from this company got no news on delivery so had to call them to ask when I would expect my system they told me it would be delivered christmas eve so instead of visiting family I waited in all Christmas eve for no parcel to show up. Call them back after Christmas period and they tell me it will be delivered coming Friday again nothing shows up (this is now a month after ordering the system) I've asked to speak to management twice and get told they are busy and will call back still to this day no management has called me back. Finally!! It gets delivered and I set it up only for it to leak out of every brass fitting they installed!! As the fitting were not the right size for the female thread, currently I have spent the day buying the correct fittings and replace the shady work done by this company!
I would strongly recommend not buying with this company many better options out there.
Reply from Vyair
Oh no—this is a tough one to read, and we’re genuinely sorry for the frustration you’ve experienced. Missing deliveries, dealing with a leaky system, and feeling let down at every step? That’s a lot to deal with, and we’re here to make things right.
The lead-up to the Christmas break was a particularly challenging time for us. With a high number of orders and inquiries, paired with unforeseen staff shortages. This meant delays in updates and responses, and unfortunately, your experience reflects where we fell short.
We’d love the opportunity to make it up to you. Could you please get in touch with us at sales@vyair.com or call us on 01507 524576? We’re here and ready to help.
Thank you for your feedback and for holding us accountable. It’s feedback like this that pushes us to be better, and we’re committed to learning from it.
Sincerely,
The Vyair Customer Care Team