Missed delivery slot.
Delivery scheduled for 12:30 to 13:30 on Monday. Received email, in the afternoon, to say driver running late but delivery would still be made. 20:30 received message to say delivery would be between 20:00 and 21:00. Five minutes later received email to say delivery would not be made.
Email received on Tuesday morning to say delivery would be between 12:30 and 13:30 and it duly arrived on time.
Monday's debacle a major inconvenience so not impressed!
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky