The website provided the port…
The website provided the port specification as 1 inch BSP whereas the one delivered had 3/4 inch BSP. I ordered black, but they delivered blue. The delivery had zero documentation. It is a pressure vessel, I thought it was a legal requirement for it to have some type of identifier on it, but this was void of any markings or labels or even a CE mark.
As poor as it is possible to be to be honest.
(Thank you for responding. I’ve used adaptors to correct the port size, it’s easier to live with the wrong colour than to go through the hassle of returning it. But if you really are interested to know what went wrong the order number is 20501)
From your website:
Vessel Specification (detailing that ports are 1inch F BSP.)
Operating Pressure psi (bar) – < 152 (< 10.5)
Operating Temperature °C (°F) – 1 – 49 (34 – 120)
Min. Exposed Temperature °C (°F) – -29 (-20)
Max. Vacuum mm HG (” HG) – 127 (5)
Vessel Head Ports – 1″ F BSP
Reply from Vyair
Thank you for your feedback—ouch, it sounds like we really dropped the ball on this one. We’re so sorry for the mix-up with your order, and we’d love the chance to make things right.
As this review is anonymous, we can’t reach out to you directly, but we’d really like to discuss what went wrong. We strive for 99% accuracy, but it seems this fitting slipped through the cracks—likely due to new team members still finding their feet. No excuses, though—this is on us, and we’re committed to figuring out how it happened. Regarding the CE markings, we want to reassure you that all our products are CE-certified. We cannot sell or ship items without the proper qualifications.
Please drop us a message at sales@vyair.com or give us a call on 01507 524576. We’re here to sort this out and prove that we can do better. Thanks for keeping us on our toes.
Sincerely,
The Vyair Customer Care Team (Now on a Mission to Fix This)