Bought a transport deluxe. Got an email saying that the bag was delayed due to vessel issues. Then heard nothing for weeks and could not get a response from Spiral. Then they shipped with Evri and Evri just kept saying they dont actually have the parcel. So after 35 days, I contacted my bank who returned my money. The bag arrived a day later. I have had it one month & still have never received a response from spiral. Additionally, the bag has broken already after extremely light use. Bags look good but quality and service really poor.