Hi Daison

Thank you for your feedback!

We sincerely apologize for the long wait time you experienced when trying to reach our customer service. We truly appreciate your patience, and we’re glad to hear that our team was able to assist you once you were connected.

We are always working to improve our service and will take your comments into account to make the process faster for our customers in the future.
Thank you for your understanding!

Have a nice day.

Best regards
Sema, OK