Be sure to shop around first.
I purchased a 13.5 double tog Die Zudecke quilt via Debenhams but from Down and Cotton. My purchase is absolutely gorgeous but it's very upsetting that I have since seen my quilt on two other sites £200 cheaper than the £585 I paid.
Down Cotton refuse a refund as the quilt was used once.
It's OK and my fault - but definitely worth shopping around before purchasing from D&C
November 1, 2024
Unprompted review
Reply from Down & Cotton
Good afternoon,
I am pleased to hear that you like the product that was shipped to you. Unfortunately due to hygiene regulations we cannot offer refunds on used items as stated in the terms and conditions. I am sorry we were not able to refund your order but we are bound by these T&C's.
Kind regards,
Down & Cotton