Mr central heating
AVOID AVOID AVOID
I have ordered 4 x radiators from Mr central heating online,which was being delivered by the bristol branch.I received an email with a delivery date,but as I work full time I called to ask if they could call half hour before,which they agreed would happen.On the day of delivery,I received a call from the delivery guy to say he was outside my house,luckily he agreed to wait till I drove home.only 3 x radiators were delivered and once I checked them all,all 3 x radiators were damaged,I immediately called the office,who asked for pictures of the damage,which I immediately emailed,but no reply from e mail.I called the office a few days later to ask what was happening, a gentleman answered and had no clue of the damaged order,he said hed find out and call back,which he did and said the order would be delivered first thing next day,which they were.Upon inspection of the now 4 x rads,2 x rads were damaged,I immediately e mailed pictures of 2 x damaged radiators,and this time received a reply by e mail to say that they would exchange 2 x damaged rads,but now they were out of stock.I had to wait till they were back in stock,after waiting a week or so I called the bristol office once again.Throughout this whole ordeal not once was I contacted,it was me doing all the chasing,the lady answered and said they were awaiting new stock to come in,I said that I had looked on their website and it said there was availability of stock,to which she replied oh the websites wrong,so I had to keep waiting..Then a random Wednesday morning at 7,30 a van turned up with 2 x rads to exchange,no call/e mail to say they were coming,after we got them exchanged I then checked and once again 2 x rads were damaged,so pictures sent and a call was made,they guy said he had checked them personally but only the flimsy packaging,I informed him that I checked them properly by unwrapping them and indeed they were damaged,we agreed to get a refund on the 2 x damaged rads and they would be with me first thing Thursday morning, This had now been a month from when i first ordered.I took a few hours off of work to wait,but surprise surprise no one turned up,I then called the office after work,to be told they forgot about it.I have now been promised that they'll be collected next Tuesday first thing,but I won't hold my breath,to be cont .....