Is someone working in your CS…
Is someone working in your customer service? No reply to emails yet - BTW your new online form isn't working, needed to use the old one. I stayed 1h12min on the phone, no one picked it up!!!!
Friendly in the shop, nightmare via the webshop - avoid them online and try to go in the shop if you can
November 22, 2024
Unprompted review
Reply from Prénatal
Thank you for your review! It's a shame to hear that you had negative experiences with our customer service. This is absolutely not what we strive for.
We are currently in the middle of a warehouse transition, which has resulted in delays in our customer service. We are working hard to make everything run smoothly again, so that we can serve you better in the future. We hope for your understanding during this transition period!