Cheap but that's been because the…
Cheap but that's been because the customer service is dreadful. 20mins trying get into online chat asks you dame questions then logs you off.
Tells you to call hoe can you when you paid but still have no service. My SEN child has had no data for 3 days . I emailed and was told to change Internet settings didn't work. So was told to go closer to a window to get service and call them . I've said have no service. Avoid . Waste if money
Reply from SMARTY
Good morning, Mandy!
Thank you for taking the time to share your feedback with us regarding our customer service! I'm am sorry to hear about your experience.
Our webchat function operates as a chat function, not a live chat, this means our agents are dealing with other chats and have time between chats to gather the correct information you require.
Please refer to our network status checker to keep up to date with any outages in your area:
https://smarty.co.uk/network-status-checker
- Jodie