My third review.
I'll post my reviews every time I encounter very bad service from shiprocket.

Recently, I have requested to get a call back from my accounts manager. I did ask them 7 times before that. They'll do everything on 'PRIORY BASIS' but I guess in their dictionary, the meaning is opposite. Till date, after multiple tries for over a month, I still didn't get the call back. That my friend is shiprocket. Frustrated with this business. The worst I have ever experienced.

**Updated**

Finally my accounts manager connected with me 2 days back. So I'm updating my review from 1 star to 3 star. Accounts manager seems nice. Seems like there's some technical issues within shiprocket(very bad ofcourse) which has caused miscommunication. Their normal customer service is still the worst in my opinion. Yet to work with my accounts manager in solving a lot of issues regarding Fake NDR, RTO cases, and weight discrepancies which had massive hit on my business. According to the services I'll be receiving, I'll update my review here on a regular basis so whoever wants to work with shiprocket can take my review as a reference.

Updated(20/02/2025)

I put it back to 1 star. They were only keen on me to remove the reviews. I tried everything they asked me to and yet nothing was working. They were blaming me for their mistakes. I have talked with Mr. Saurabh. He was my head account manager. He was just blaming me for their mistake and was never interested to understand my genuine issue. Finally he had to admit shiprocket's mistake because he was unable to answer my questions. Even though he didn't admit it's their mistake that I lost money in Lakhs. And I was mainly in contacts with Ravi Rana, who was assigned to be my accounts manager. I followed everything he asked for it's too much manual work. And is too much tiring to get it done. Even after all those efforts, the results remains the same. Company is integrally unethically build. All their flashy benefit focused features and complete B.S. They should be bought to court and should be punished. I have already filed a complaint with the PM office and will continue to do so until I get my money back. Fraudulent company on the loose. It should be shut down.