This is the second time the Airbnb have stepped in to help out with a booking and we were issued a refund. Loads of negative reviews from the bad experiences but need to put some positives on here. We were staying in a villa and it had a drain issue. The owner couldn’t resolve it. Airbnb stepped in. If you go through the proper channels and communicate through the Platform provide the right evidence and respond timely .. we found they seem to have learned from previous mistakes unlike Booking.com that just leave you out to dry.