Poor (zero) communication if you are on a waitlist.
I bought a Tudor watch in late 2021 and joined the waiting list for a Rolex. If you are on the waiting list they will never contact you (in my experience), I felt utterly taken for granted. I’ve checked in with them a couple of times including visiting the store on more than one occasion.
I’ve been offered overpriced secondhand models (way over second hand market prices elsewhere) but denied any chance of something new. I’ve now given up after over two years. Unless I contact them they won’t bother with me.
Very poor customer communication and it feels like they simply didn’t care about me as a customer at all.
Reply from Prestons
Dear Rodney, Thank you for taking the time to leave a review following your recent visit. My name is John and I am the showroom manager at Prestons Wilmslow. We are sorry that you felt your experience was not a positive one. In order to assist further, I wonder if we could arrange an opportunity to discuss this in more detail and learn more about your visit? To do this, you can contact me personally to discuss your review on John.Critchlow@prestonsdiamonds.co.uk. I look forward to hearing from you soon. Best wishes, John Critchlow, Prestons Wilmslow.