Next day delivery non-existent and poor communication
Initially contacted the Ireland team who took time to respond quickly to my email as to why my Next Day Delivery order is no show. No tracking or indication received of when the items would be delivered by their UK team until i sent emails, poor business model. I paid extra for next day delivery as needed in time for an event. Thank you however to Audrey from UK team who did respond with apology for the delay, postage refunded and tracking number issued.
Parcel delivered by RM today, 3 days after ordering and emails back and forth to the Ireland support team of same name but different legal entity. All a bit confusing and not the best customer experience albeit gift wrapping is beautiful.
Order number #238907U
Reply from Foryougifts
Hi SuzyB
Thank you for your order and for sharing your feedback. I sincerely apologise that your order did not arrive on the day you expected, and instead was delivered the following day. I understand the importance of timely delivery, especially when you’ve opted for next-day service.
I’m glad we were able to assist you and provide a refund for the postage. We appreciate your patience throughout this process and are happy to hear that you were pleased with the gift wrapping.
If you have any further questions or concerns, please don’t hesitate to reach out directly.